Effective Date: July 29, 2024
Thank you for choosing Cine Stocker. Due to the nature of digital products, we maintain strict policies to ensure fairness for all customers.
1. No Refunds Policy
All sales of digital products (stock footage, templates, etc.) are final. Refunds will not be issued for:
Non-delivery due to email/spam filter issues.
Accidental purchases or incorrect item selection.
Inability to use the product (e.g., software incompatibility).
Dissatisfaction if the product matches its description.
2. Buyer Responsibility
Before purchasing, you agree to:
Review product descriptions, previews, and technical requirements.
Contact support@cinestocker.com with any pre-purchase questions.
3. Technical Support
We offer free assistance for:
Download/access issues.
Account troubleshooting.
Product usage questions.
Contact us at support@cinestocker.com for help.
4. Dispute Resolution
If you believe:
The wrong file was delivered, or
The product materially differs from its description,
Notify us within 7 days of purchase. We will investigate and may offer a replacement or store credit if validated.
5. Company Details
Cine Stocker
Address: [Your Business Address]
Registration No.: [Your Business Number]
Contact: support@cinestocker.com